Community Guidelines

1. Purpose of these Community Guidelines

These Community Guidelines establish the standards of conduct, expectations and principles that apply to all Members participating in the Mind Body Horsemanship community, including MBH Academy, community discussions, comments, groups, live sessions and any other community spaces operated or made available by Mind Body Horsemanship.

Their purpose is to foster a welcoming, respectful, professional and supportive learning environment where Members can share knowledge, ask questions, exchange ideas and develop their horsemanship in a manner consistent with the values and educational philosophy of Mind Body Horsemanship.

These Community Guidelines are intended to protect the wellbeing of our Members, promote respectful communication, support the welfare of horses and maintain the integrity of the MBH community.

All Members are expected to read, understand and comply with these Community Guidelines, together with our Terms & Conditions, Privacy Policy, Refund Policy, Certification Policy, Disclaimer and any other applicable legal policies or community requirements published by Mind Body Horsemanship.

Participation in the MBH community is a privilege rather than a right. Mind Body Horsemanship reserves the right, acting reasonably, in good faith and in accordance with applicable law, to moderate community spaces and to take appropriate action where these Community Guidelines or other applicable policies are not respected.

Nothing in these Community Guidelines limits any mandatory statutory rights available under applicable law.

Where applicable law grants Members rights that are more favourable than the provisions of these Community Guidelines, those mandatory legal rights shall prevail to the extent required by law.

These Community Guidelines form an integral part of the Terms & Conditions governing your use of the Mind Body Horsemanship Website, MBH Academy, community spaces and our Services.

2. Our Community Values

The Mind Body Horsemanship community is built upon the belief that exceptional horsemanship begins with continuous learning, continuous improvement, personal responsibility, mutual respect and a genuine commitment to understanding both horses and people.

Our community exists to provide a safe, welcoming, inclusive and professional environment where Members can learn, ask questions, share experiences and support one another throughout their horsemanship journey.

Every Member contributes to the culture of the MBH community through their actions, communication and willingness to learn, both within our online community spaces and during any community interactions associated with Mind Body Horsemanship.

At Mind Body Horsemanship, we believe that leadership is demonstrated not through force or authority, but through consistency, clarity, responsibility, emotional awareness, clear communication and the ability to create trust.

We also believe that responsible horsemanship extends beyond technical knowledge. It includes integrity, patience, compassion, empathy, lifelong learning, sound judgement and an ongoing commitment to the welfare of horses.

The MBH community is founded on the principle that every Member, regardless of their level of experience, deserves to be treated with dignity, respect and fairness.

Members are encouraged to approach discussions with humility, professionalism, curiosity and a genuine willingness both to learn from others and to contribute positively to the learning of the community. We encourage Members to assume positive intent, recognising that respectful dialogue often leads to deeper understanding and stronger relationships.

Differences of opinion are a natural part of learning. Respectful and constructive discussion is encouraged, provided that it remains courteous, evidence-informed where appropriate and consistent with the values of the MBH community. Respectful disagreement, when expressed professionally and in good faith, is recognised as a valuable part of learning and personal growth.

These Community Guidelines are intended not only to establish minimum standards of behaviour but also to promote a positive, supportive and collaborative learning environment that reflects the educational philosophy, integrity and professional standards of Mind Body Horsemanship.

Nothing in this section limits any obligations contained elsewhere in these Community Guidelines, our Terms & Conditions or any other applicable legal policies governing your participation in the Mind Body Horsemanship community.

3. Expected Member Conduct

Members are expected to conduct themselves in a respectful, responsible and professional manner whenever participating in MBH Academy, community discussions, live sessions, events or any other community spaces operated or made available by Mind Body Horsemanship, whether interacting publicly or privately through community features.

Participation in the MBH community carries a shared responsibility to contribute positively to the learning environment, protect the learning experience of other Members and help maintain a culture that reflects the values, educational philosophy and professional standards of Mind Body Horsemanship.

Unless otherwise permitted by Mind Body Horsemanship, Members are expected to:

• communicate respectfully, professionally and courteously with other Members, instructors and representatives of Mind Body Horsemanship;
• contribute constructively to discussions and educational activities;
• respect differences in experience, knowledge, opinions and learning styles;
• provide feedback in a constructive, honest and respectful manner;
• ask questions and participate in discussions in good faith;
• support a safe, welcoming and inclusive learning environment;
• respect the privacy and confidentiality of other Members where applicable;
• use community spaces primarily for their intended educational purposes;
• comply with all reasonable instructions, community rules and moderation decisions issued by Mind Body Horsemanship;
• respect moderation decisions and seek to resolve any concerns through appropriate communication channels rather than through public disputes;
• avoid behaviour that may unnecessarily disrupt discussions or interfere with the learning experience of other Members;
• act honestly and with integrity in all interactions relating to MBH Academy and the MBH community;
• comply with these Community Guidelines, our Terms & Conditions and any other applicable legal policies;
• and conduct themselves in a manner that promotes the reputation, integrity and positive culture of the Mind Body Horsemanship community.

Members are encouraged to communicate thoughtfully and professionally, recognising that written communications may easily be misunderstood. Constructive discussion, respectful disagreement and evidence-informed dialogue are welcomed where they contribute positively to learning, remain consistent with the values of the MBH community and refrain from personal attacks or unnecessary hostility.

Members should also recognise that educational discussions are intended to support learning rather than replace appropriate professional advice, veterinary care, medical advice or other specialist services where such assistance is reasonably required. Each Member remains responsible for exercising their own independent judgement when applying information shared within the community.

Mind Body Horsemanship encourages Members to report behaviour that appears to be inconsistent with these Community Guidelines so that concerns may be reviewed fairly and, where appropriate, addressed in accordance with our moderation procedures. Members should feel able to raise such concerns in good faith without fear of retaliation by Mind Body Horsemanship.

Nothing in this section limits the discretion of Mind Body Horsemanship to moderate community discussions or take appropriate action where reasonably necessary to protect the integrity, safety and positive culture of the MBH community.

Nothing in this section limits any obligations contained elsewhere in these Community Guidelines, our Terms & Conditions or any other applicable legal policies governing participation in the Mind Body Horsemanship community.

4. Horse Welfare & Responsible Horsemanship

The welfare, safety and humane treatment of horses are fundamental principles of Mind Body Horsemanship and form an essential part of the values promoted throughout MBH Academy and the MBH community.

Members are expected to approach all interactions with horses responsibly, ethically and with appropriate regard for the physical and emotional wellbeing of each individual horse.

Mind Body Horsemanship recognises that every horse is unique and that responsible horsemanship requires thoughtful observation, sound judgement, patience, continuous learning and an ongoing willingness to adapt to the individual needs, abilities and limitations of each horse.

Unless otherwise permitted by applicable law or expressly authorised by Mind Body Horsemanship, Members are expected to:

• prioritise the welfare, safety and humane treatment of horses at all times;
• handle and train horses responsibly, thoughtfully and with due regard for their individual needs, abilities and circumstances;
• apply the principles taught within MBH Academy responsibly and within the limits of their own knowledge, competence and experience;
• recognise when additional professional assistance is reasonably required;
• avoid practices that are reckless, abusive, unnecessarily forceful, negligent or otherwise likely to compromise the welfare of a horse;
• comply with applicable animal welfare laws and regulations;
• exercise appropriate judgement when sharing advice, demonstrations or educational content involving horses;
• encourage responsible, safe and ethical horsemanship within the MBH community;
• and promote respect for both horses and fellow Members through their conduct within the MBH community.

Educational discussions within the MBH community are intended to support learning and the responsible exchange of ideas. Members remain solely responsible for exercising their own independent judgement when applying any information, techniques or educational content to their own horses or to horses owned by others. Members should avoid presenting personal opinions or individual experiences as universally applicable to every horse or situation.

Nothing within MBH Academy, the MBH community or these Community Guidelines should be interpreted as encouraging unsafe, unlawful or inhumane treatment of horses or as replacing appropriate veterinary care, professional advice or other specialist assistance where such assistance is reasonably required.

Mind Body Horsemanship reserves the right to remove content or take appropriate moderation action where content or conduct appears reasonably likely to promote practices that are unlawful, dangerous, seriously misleading or materially inconsistent with the principles of horse welfare promoted by Mind Body Horsemanship.

Nothing in this section requires Members to adopt any particular training method beyond compliance with applicable law and these Community Guidelines. Members remain responsible for exercising their own independent professional judgement while participating in the MBH community.

Nothing in this section limits any obligations contained elsewhere in these Community Guidelines, including the MBH Community Philosophy, our Terms & Conditions, our Disclaimer or any other applicable legal policies governing participation in the Mind Body Horsemanship community.

5. Posting & Sharing Content

Members may have the opportunity to post, upload, submit, publish or otherwise share content within MBH Academy or any community spaces operated or made available by Mind Body Horsemanship, including comments, questions, photographs, videos, audio recordings, assignments, discussions, feedback, live chat messages or other materials ("Community Content").

Members remain solely responsible for all Community Content that they create, upload, publish or otherwise share, including any consequences arising from such Community Content.

By posting or sharing Community Content, Members represent and warrant that:

• they own the Community Content or have obtained all necessary rights, permissions and consents required to share it;
• the Community Content does not infringe the intellectual property, privacy or other legal rights of any third party;
• the Community Content complies with these Community Guidelines, our Terms & Conditions and applicable law;
• any individuals appearing in photographs, videos, audio recordings or other recordings have provided any permissions or consents required by applicable law;
• the Community Content does not contain malicious software, harmful code or other material intended to interfere with the operation or security of MBH Academy or the MBH community;
• the Community Content has not been obtained, used or disclosed in breach of any confidentiality obligation;
• and the Community Content is accurate and not knowingly false or misleading.

Unless expressly stated otherwise, Members retain ownership of their original Community Content.

By posting or sharing Community Content within MBH Academy or the MBH community, Members grant Mind Body Horsemanship a limited, non-exclusive, worldwide, royalty-free licence to host, store, archive, reproduce, display, distribute and otherwise use such Community Content solely for the purposes of operating, administering, improving, moderating and promoting the MBH community and the Services, subject to our Privacy Policy and applicable law.

Mind Body Horsemanship does not claim ownership of Community Content submitted by Members and does not accept responsibility for the accuracy, reliability, legality or opinions expressed in any Community Content published by Members.

Members should exercise appropriate care when posting Community Content and should avoid sharing confidential, sensitive or personal information relating to themselves or third parties unless they are comfortable doing so, are legally entitled to disclose such information and such disclosure is consistent with applicable law.

Mind Body Horsemanship reserves the right, acting reasonably, in good faith and in accordance with applicable law, to review, moderate, restrict, edit, remove, preserve as evidence or disable access to Community Content where it reasonably considers such action necessary to protect the integrity, safety, lawful operation or educational purpose of the MBH community or to comply with applicable law.

Nothing in this section obliges Mind Body Horsemanship to monitor all Community Content or to review Community Content before it is published.

Community Content may remain stored or accessible for a reasonable period of time following its removal where reasonably necessary for technical, administrative, legal, security or backup purposes, subject to our Privacy Policy and applicable law.

Nothing in this section limits any intellectual property rights, privacy rights or other legal rights belonging to Members or third parties under applicable law.

Nothing in this section limits any provisions relating to moderation, prohibited conduct, intellectual property, privacy or disclaimers contained elsewhere in these Community Guidelines, our Terms & Conditions, our Privacy Policy, our Disclaimer or any other applicable legal policies.

Nothing in this section limits any other provisions contained in these Community Guidelines, our Terms & Conditions, our Privacy Policy, our Disclaimer or any other applicable legal policies governing participation in the Mind Body Horsemanship community.

6. Unacceptable Behaviour

To protect the integrity, safety and educational purpose of the MBH community, certain conduct is not permitted within MBH Academy or any community spaces operated or made available by Mind Body Horsemanship.

Members must not engage in any conduct that is unlawful, dishonest, abusive, disruptive or otherwise inconsistent with these Community Guidelines, our Terms & Conditions or the values of Mind Body Horsemanship.

Without limitation, prohibited conduct includes:

• harassing, bullying, intimidating, threatening, stalking or otherwise abusing any Member or other individual;
• engaging in discriminatory, hateful, defamatory, offensive or abusive behaviour or communications;
• making personal attacks or engaging in persistent hostile, disruptive or inflammatory behaviour;
• deliberately provoking, trolling or attempting to disrupt community discussions;
• posting content intended primarily to provoke conflict or create unnecessary controversy;
• impersonating another person or falsely representing any affiliation with Mind Body Horsemanship or any third party;
• using artificial intelligence or other technologies to impersonate another person or create deceptive or misleading content;
• posting or sharing false, misleading or deceptive information;
• providing advice that is knowingly false, reckless or likely to create a significant risk of harm to people or horses;
• encouraging unsafe behaviour likely to place a horse or person at unnecessary risk;
• promoting unlawful, dangerous, abusive or inhumane treatment of horses;
• uploading or sharing content that infringes the intellectual property, privacy or other legal rights of any person;
• posting confidential information belonging to another person without lawful authority or appropriate consent;
• sharing another Member's personal information without their permission, except where required by applicable law;
• posting unlawful, obscene, sexually explicit, violent or otherwise inappropriate content;
• distributing spam, unsolicited commercial communications or repetitive promotional content;
• advertising or promoting products, services, events or businesses without the prior written permission of Mind Body Horsemanship;
• attempting to recruit Members to competing communities, programmes or businesses through MBH community spaces;
• sharing Account credentials or allowing unauthorised access to MBH Academy;
• attempting to circumvent any suspension, restriction or moderation action by creating additional Accounts or using another Member's Account;
• uploading malicious software, viruses or other harmful code or attempting to interfere with the security or operation of MBH Academy or the MBH community;
• attempting to bypass security measures, moderation systems or access restrictions;
• engaging in fraudulent, deceptive or dishonest conduct;
• encouraging, assisting or facilitating another person to breach these Community Guidelines;
• or engaging in any other conduct that Mind Body Horsemanship reasonably considers likely to undermine the integrity, safety, lawful operation or educational purpose of the MBH community.

Members must also refrain from using MBH community spaces in a manner that unreasonably interferes with the learning experience of other Members or disrupts the normal operation of the community.

Nothing in this section prevents Members from expressing respectful disagreement, constructive criticism or different professional opinions, provided that such discussions remain courteous, constructive and consistent with these Community Guidelines.

Mind Body Horsemanship reserves the right, acting reasonably, in good faith and in accordance with applicable law, to investigate suspected breaches of these Community Guidelines and to take appropriate moderation or enforcement action, including warnings, temporary restriction of community features, suspension or removal from the community where reasonably necessary to protect the MBH community, its Members, the welfare of horses or the legitimate interests of Mind Body Horsemanship.

Nothing in this section obliges Mind Body Horsemanship to monitor all Member activity or to take action in every instance of suspected unacceptable behaviour.

Nothing in this section limits any obligations contained elsewhere in these Community Guidelines, our Terms & Conditions, our Privacy Policy, our Disclaimer or any other applicable legal policies governing participation in the Mind Body Horsemanship community.

Nothing in this section limits any rights or remedies available to Mind Body Horsemanship under applicable law.

7. Enforcement & Moderation

Mind Body Horsemanship is committed to maintaining a safe, respectful, inclusive, professional and educational community environment that reflects the values, educational philosophy and professional standards of Mind Body Horsemanship.

To protect the integrity, safety and proper operation of the MBH community, Mind Body Horsemanship reserves the right, acting reasonably, in good faith and in accordance with applicable law, to moderate community spaces and enforce these Community Guidelines.

Moderation may include, without limitation:

• reviewing Community Content;
• investigating reported or suspected breaches of these Community Guidelines;
• requesting clarification or additional information from Members;
• editing, restricting or removing Community Content where appropriate;
• temporarily locking discussions or disabling comments where reasonably necessary;
• temporarily or permanently disabling comments or other community features;
• issuing warnings or reminders regarding community expectations;
• temporarily restricting participation in particular community spaces or activities;
• temporarily suspending or permanently removing a Member from community spaces;
• preserving Community Content where reasonably necessary for legal, security or evidential purposes;
• escalating matters for further review where reasonably necessary;
• and taking any other reasonable moderation or administrative action necessary to protect the MBH community, its Members, the welfare of horses or the legitimate interests of Mind Body Horsemanship.

Mind Body Horsemanship may exercise moderation powers following reports submitted by Members, observations made by moderators or representatives of Mind Body Horsemanship, information received from third parties where appropriate, automated platform tools where available or any other information reasonably indicating that moderation may be required.

Moderation decisions are made on a case-by-case basis having regard to the nature, seriousness and circumstances of the relevant conduct, any previous relevant conduct where appropriate, the interests of the MBH community, the welfare of horses and any other factors reasonably considered relevant.

Where reasonably practicable, Mind Body Horsemanship may provide a Member with an opportunity to clarify the relevant circumstances before taking moderation action but shall not be obliged to do so. Nothing in this section requires prior notice where immediate action is reasonably necessary to protect Members, horses, the integrity of the MBH community or to comply with applicable law.

Mind Body Horsemanship is not obliged to remove, edit or restrict Community Content solely because a Member disagrees with its content, expresses respectful criticism or holds a different opinion, provided that the content otherwise complies with these Community Guidelines.

Members are expected to comply promptly with any reasonable moderation request or instruction issued by Mind Body Horsemanship in connection with these Community Guidelines.

Moderation decisions are made in good faith and with the objective of maintaining a safe, respectful and productive learning environment. Nothing in this section prevents Mind Body Horsemanship from correcting, modifying or reversing a moderation decision where additional information subsequently becomes available.

Nothing in this section obliges Mind Body Horsemanship to actively monitor all community activity or to detect every breach of these Community Guidelines.

Nothing in this section limits any provisions relating to prohibited conduct, reporting violations, warnings, suspension, removal or any other enforcement measures contained elsewhere in these Community Guidelines, our Terms & Conditions, our Certification Policy or any other applicable legal policies.

Nothing in this section limits any rights or remedies available to Mind Body Horsemanship under applicable law.

8. Reporting Violations

Mind Body Horsemanship encourages Members to help maintain a safe, respectful and professional community, together with the safety and welfare of horses, by reporting conduct or Community Content that they reasonably believe may be inconsistent with these Community Guidelines, our Terms & Conditions or applicable law.

Reports should be made honestly, responsibly, in good faith and based upon information that the Member reasonably believes to be accurate at the time the report is submitted.

Members may report, where appropriate, conduct or Community Content that appears to involve, without limitation:

• harassment, bullying, intimidation or abuse;
• discrimination, hate speech or unlawful behaviour;
• threats to the safety or wellbeing of people or horses;
• content promoting dangerous, abusive or unlawful practices;
• fraud, impersonation or deceptive conduct;
• suspected misuse of MBH Academy, Member Accounts or community features;
• unauthorised use of intellectual property;
• breaches of privacy or the unauthorised disclosure of personal information;
• spam, unauthorised advertising or other prohibited conduct;
• or any other behaviour that reasonably appears to breach these Community Guidelines.

When submitting a report, Members are encouraged, where reasonably possible, to provide sufficient information to assist Mind Body Horsemanship in reviewing the matter efficiently. This may include a description of the relevant conduct, the individuals involved, screenshots, links, dates, times or any other information reasonably available. Members should not investigate suspected misconduct themselves or place themselves or others at unnecessary risk in order to obtain evidence.

Mind Body Horsemanship will review reports in good faith and may, where reasonably necessary, investigate the reported matter in accordance with these Community Guidelines, our Terms & Conditions and applicable law, while preserving confidentiality wherever reasonably possible.

Submission of a report does not guarantee that moderation or enforcement action will be taken. Mind Body Horsemanship reserves the right to determine, acting reasonably, in good faith and in accordance with applicable law, whether a reported matter requires further review or action.

To protect the privacy of Members and the integrity of moderation processes, Mind Body Horsemanship is not obliged to disclose the outcome of any investigation, the reasons for any moderation decision or any confidential information relating to another Member, except where disclosure is required by applicable law.

Members must not knowingly submit false, malicious, frivolous or misleading reports or otherwise misuse the reporting process. Abuse of the reporting system may itself constitute a breach of these Community Guidelines and may result in appropriate moderation or enforcement action.

Members are encouraged, where appropriate and safe to do so, to resolve minor misunderstandings through respectful communication before submitting a report. Nothing in this section requires a Member to contact another individual before reporting conduct that may involve harassment, abuse, threats, unlawful behaviour or any matter that may reasonably require immediate moderation or where doing so could create an unnecessary risk.

Nothing in this section creates any contractual obligation on the part of Mind Body Horsemanship to investigate, mediate or resolve disputes between Members.

Nothing in this section obliges Mind Body Horsemanship to investigate every report or to take action in every case. Reports will be prioritised and addressed having regard to their nature, seriousness, the information available, the potential impact on Members or horses and the resources reasonably available to Mind Body Horsemanship.

Nothing in this section limits any provisions relating to moderation, prohibited conduct, privacy, confidentiality or any other obligations contained elsewhere in these Community Guidelines, our Terms & Conditions, our Privacy Policy, our Disclaimer or any other applicable legal policies.

Nothing in this section limits any rights or remedies available to Mind Body Horsemanship under applicable law.

9. Warnings, Suspension & Removal

Mind Body Horsemanship is committed to maintaining a safe, respectful, inclusive, professional and educational community. Where a Member fails to comply with these Community Guidelines, our Terms & Conditions or any other applicable legal policies, Mind Body Horsemanship may take appropriate action to protect the MBH community, its Members, the welfare of horses and the legitimate interests of Mind Body Horsemanship.

Any action taken under this section will be determined on a case-by-case basis, taking into account the nature, seriousness, frequency and circumstances of the relevant conduct, its impact on the MBH community, together with any previous relevant conduct where appropriate.

Depending on the circumstances, Mind Body Horsemanship may, without limitation:

• provide informal guidance or reminders regarding expected community standards;
• issue a verbal or written warning;
• require the removal, correction or modification of Community Content;
• temporarily disable a Member's ability to post, comment or otherwise interact within community spaces;
• temporarily restrict access to particular community features or activities;
• temporarily suspend participation in community discussions, live sessions or other community spaces;
• temporarily suspend or permanently terminate a Member's access to community features;
• remove Community Content that breaches these Community Guidelines;
• require reasonable corrective measures before restoring community privileges, where appropriate;
• revoke community privileges or participation rights where appropriate;
• suspend or terminate a Member's MBH Academy Account where permitted under our Terms & Conditions;
• take action in relation to any certification status in accordance with the applicable Certification Policy, where relevant;
• or take any other reasonable contractual, administrative or legal action available under applicable law.

Mind Body Horsemanship will, where reasonably practicable, seek to apply moderation and enforcement measures proportionately. However, nothing in this section requires Mind Body Horsemanship to apply progressive enforcement measures or issue warnings before taking action where immediate intervention is reasonably necessary.

Immediate suspension or removal may be appropriate where conduct involves, for example:

• serious harassment, threats or abusive behaviour;
• conduct creating a significant risk to the safety or welfare of people or horses;
• fraud, impersonation or other dishonest conduct;
• repeated or serious breaches of these Community Guidelines;
• repeated failure to comply with reasonable moderation instructions;
• unlawful activity;
• misuse of MBH Academy, Member Accounts or community features;
• significant infringement of intellectual property rights;
• or any other conduct that Mind Body Horsemanship reasonably considers sufficiently serious to justify immediate action.

Where a Member is suspended or removed from community spaces, such action does not automatically affect any contractual rights or obligations relating to purchased products or Services, certification status or other rights unless otherwise provided under our Terms & Conditions, the applicable Certification Policy, applicable law or another applicable legal policy.

Nothing in this section prevents Mind Body Horsemanship from correcting administrative errors or correcting, modifying or reversing an enforcement decision where additional information subsequently becomes available or where doing so is otherwise considered appropriate.

Nothing in this section creates any entitlement to receive a warning before enforcement action is taken, nor does it require Mind Body Horsemanship to apply identical enforcement measures in different cases involving different facts or circumstances. Likewise, nothing prevents Mind Body Horsemanship from issuing multiple warnings or applying different enforcement measures where reasonably appropriate.

Nothing in this section limits any provisions relating to moderation, reporting violations, certification, refunds, account termination, intellectual property or any other rights or remedies available to Mind Body Horsemanship under these Community Guidelines, our Terms & Conditions, our Refund Policy or applicable law.

Nothing in this section limits any other provisions contained in these Community Guidelines, our Terms & Conditions, our Certification Policy, our Refund Policy, our Privacy Policy, our Disclaimer or any other applicable legal policies governing participation in the Mind Body Horsemanship community.

10. Changes to these Community Guidelines

Mind Body Horsemanship reserves the right to update, amend, revise, replace or discontinue these Community Guidelines from time to time in order to reflect changes to MBH Academy, community features, educational programmes, technologies, moderation practices, business operations, legal obligations, applicable law or the evolving needs of the MBH community.

Whenever these Community Guidelines are updated, the revised version will be published on our Website or within MBH Academy together with the updated "Last Updated" date displayed at the beginning or end of these Community Guidelines.

Where required by applicable law, or where changes materially affect the rights or obligations of Members, Mind Body Horsemanship will take reasonable steps to provide appropriate notice before such changes become effective. Such notice may be provided through our Website, MBH Academy, email communications, community announcements or any other appropriate means.

Unless otherwise required by applicable law, changes to these Community Guidelines become effective upon publication of the updated version.

Changes to these Community Guidelines apply only from their effective date and do not apply retrospectively to completed moderation decisions, investigations or other actions taken before the changes became effective, unless otherwise required by applicable law or expressly stated by Mind Body Horsemanship.

Where reasonably necessary to protect the integrity, safety, proper administration or educational purpose of the MBH community, Mind Body Horsemanship may apply updated moderation procedures, reporting processes, administrative practices or community management measures to matters that are ongoing at the time the changes become effective, provided that doing so does not adversely affect any mandatory statutory rights or otherwise conflict with applicable law.

We encourage Members to review these Community Guidelines periodically so that they remain informed about the standards, expectations and rules governing participation in the MBH community.

Nothing in these Community Guidelines guarantees that any particular community feature, discussion forum, live session, communication channel or other community service will continue to be offered indefinitely or in its current form.

Nothing in this section limits any mandatory statutory rights available under applicable law.

Nothing in this section limits any other provisions contained in these Community Guidelines, our Terms & Conditions, our Certification Policy, our Refund Policy, our Privacy Policy, our Disclaimer or any other applicable legal policies governing participation in the Mind Body Horsemanship community.

11. Contact Information

If you have any questions regarding these Community Guidelines, wish to report conduct that may be inconsistent with these Community Guidelines, require assistance regarding a moderation decision or otherwise need information relating to participation in the MBH community, you may contact Mind Body Horsemanship using the contact details below.

Mind Body Horsemanship

Email: info@mindbodyhorsemanship.com

When contacting us regarding a community-related matter, we recommend that you provide sufficient information to enable us to identify and review the matter efficiently. Where applicable, this may include:

• your full name;
• the email address associated with your MBH Academy Account;
• the relevant community discussion, post or activity;
• the names or usernames of any individuals involved, where known;
• the date and approximate time of the relevant event, where applicable;
• screenshots, links or other supporting information, where available;
• a clear description of the matter; and
• any other information that may reasonably assist us in reviewing your enquiry or report.

Mind Body Horsemanship will make reasonable efforts to respond to community-related enquiries and reports within a reasonable period of time. Response times may vary depending on the complexity of the matter, the information provided, the need for further review, the involvement of third parties and the volume of enquiries or reports received.

For the protection of Members, community records and personal data, Mind Body Horsemanship may request reasonable information to verify your identity before discussing account-specific information, moderation decisions or other confidential matters.

Nothing in this section obliges Mind Body Horsemanship to disclose confidential moderation records, internal review procedures, investigation materials, communications relating to other Members, legally privileged information or any other confidential information that we are not required to disclose under applicable law.

Nothing in this section creates any obligation on the part of Mind Body Horsemanship to resolve disputes between Members, provide legal advice or participate in any dispute resolution process except where required by applicable law.

Nothing in this section limits any other methods of communication expressly made available by Mind Body Horsemanship or any mandatory statutory rights available under applicable law.

Nothing in this section limits any other provisions contained in these Community Guidelines, our Terms & Conditions, our Certification Policy, our Refund Policy, our Privacy Policy, our Disclaimer or any other applicable legal policies governing participation in the Mind Body Horsemanship community.